Manage a critical incident

Find out what is deemed as a critical incident, what support is available and how to report incidents.

Report a critical incident

If you think you need some support and guidance to manage a critical incident contact our Schools Communication Team.

The team are available Monday to Friday 8am to 4pm.

Complete our Notification of an Incident - Log Sheet (Word, 30KB) and email it to

If you have any questions or need more support, telephone: 0333 013 9880

If you contact us after these hours, we'll be in touch first thing the next working day.

The services you request will contact you within 24 hours.