Have a policy and a management plan
It is best practice to have a Critical Incident policy that covers aspects of support. We recommend using the example model that can be adapted.
Model critical incident policy (Word, 46KB)
When writing a Critical Incident policy, we recommend using the template example from the UK Trauma Council.
Developing a critical incidents policy on the UK Trauma Council website
It is also best practice to have a Bereavement policy that covers guidance and support where there has been a death. We recommend using the following template example.