Manage a critical incident

Find out what is deemed as a critical incident, what support is available and how to report incidents.

Have a policy and a management plan

It is best practice to have a Critical Incident policy that covers aspects of support. We recommend using the example model that can be adapted.

Model critical incident policy (Word, 46KB)

When writing a Critical Incident policy, we recommend using the template example from the UK Trauma Council.

Developing a critical incidents policy on the UK Trauma Council website

It is also best practice to have a Bereavement policy that covers guidance and support where there has been a death. We recommend using the following template example.

Model Bereavement Policy (Word, 39KB)