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Contact Information

Page last updated: 03/06/2020

​​Please use the contact details listed below to contact the appropriate service you need. If you cannot find the details you need, please call the Customer Service Centre on 0345 603 7627. For named contacts within Education download the Essex Key Contacts List.
 

Anti-Bullying

For queries relating to the Anti-Bullying service email antibullying@essex.gov.uk

For information and resources visit the Anti-Bullying page.

Attendance Compliance

Advice on the issuing of Penalty Notices and/or prosecutions for non-school attendance email attendancecompliance@essex.gov.uk

Information on school attendance matters should be directed to the Attendance Specialists in the respective quadrants. This information can be found on the Attendance Compliance page.

Broadband and Telephony

For queries about broadband, telephony, school email and related services please email schoolsbroadband@essex.gov.uk

More information can be found on the Broadband and Telephony page.

Critical Incidents

To report a critical incident please call complete the Notification Form​.

Information and resources on how to deal with a critical incident can be found on the Critical Incidents page.

Customer Care - Compliments and Complaints

To submit a compliment or complaint about children's social care and school/education related issues please email haveyoursay@essex.gov.uk

To submit a complaint about any other service please visit the Essex County Council website.

East of England Health Protection Team

For information on serious health protection issues in Essex please email eastofenglandhpt@phe.gov.uk

For guidance on infection control in schools and other child care settings, please visit the Government website.

For out of hours support please call 01245 444 417.

eDBS Service

For any DBS applications or enquiries please email dbs.servicecentre@essex.gov.uk

Further advice and guidance can be found on the Essex County Council website.

Education Access - Children Missing Education and Elective Home Education Team

For information regarding suitable education for pupils who are unable to attend school please email cme@essex.gov.uk

More information and resources about the service can be found on the Education Access page.

Education Data and Collections

For advice and guidance for schools making statutory data returns to the Local Authority please email school data@essex.gov.uk

Alternatively, for further information and resources about the service please visit the Education Data and Collections page.

Educational Visits

For help with EVOLVE general queries and logins please email support@evolveadvice.co.uk

For any queries regarding visits please email norberto.fusi@junipereducation.org

For both of the above, please include the name of your school in the email.

Employee Wellbeing

For professional and confidential counselling for staff please email counselling@essex.gov.uk

For general queries regarding occupational health please email occupationalhealth@essex.gov.uk

For more information and details on how to subscribe to the service, please visit the Employee Wellbeing page.

Essex Legal Services

For enquiries about Essex Legal Services please email els.enquiries@essex.gov.uk

More details about subscribing to this service can be found on the ELS page.

Essex Local Offer

For information about support services and local opportunities for children and young people with special educational needs and disabilities (SEND) please visit the Essex Local Offer website.

For queries relating to the website please email essex.localoffer@essex.gov.uk

Essex Outdoors

For queries relating to outdoor learning programmes and environmental education, please email schools@essexoutdoors.com

Information on what is available can be found on the Essex Outdoors website.

Essex Virtual School

For support and guidance regarding Essex looked after and previously looked after children, please email virtual.school@essex.gov.uk

Further information, resources and upcoming events/training can be found on the Essex Virtual School pages.

Essex Youth Service

For any queries or information relating to the Essex Youth Service please email youth.work@essex.gov.uk

Alternatively, for further information and resources about the service please visit the Essex Youth Service website.

Finance

For schools in financial difficulties, questions regarding school budgets or questions related to the Consistent Financial Reporting requirements, please email finance.monitoring@essex.gov.uk

For all other information and resources please visit the Finance pages.

Health and Safety

For support and advice related to health and safety issues please email hs@essex.gov.uk

For information on how to subscribe to the service please visit the Health and Safety pages.

Healthy Schools Programme

For queries relating to the Healthy Schools Programme, please email public.health@essex.gov.uk

Alternatively, more information about the service can be found on the Healthy Schools Programme page.

Human Resources

For support relating to HR please email educationhr@junipereducation.org

For information on what the HR subscription package includes, please visit the Human Resources page.

Infrastructure Delivery

For queries relating to the Infrastructure Delivery service, please email infrastructure.delivery@essex.gov.uk

Alternatively, for further information and resources about the service, please visit the Infrastructure Delivery page.

Information Governance

For any queries regarding data protection, subject access requests and freedom of information issues, please email igs@essex.gov.uk

For more information and guidance on how to subscribe to the service, please visit the Information Governance pages.

Insurance

For queries relating to insurance and risk management, please email insurance@essex.gov.uk

For information on how to subscribe to the service, please visit the Insurance pages.

NQT Induction

For any queries regarding the NQT Induction service please email essexnqt@essex.gov.uk

For further information about the service and what is on offer please visit the NQT Induction page.

Payroll and Purchase to Pay

For queries relating to payroll and payment, please email schools.servicecentre@essex.gov.uk

Alternatively, for further information and resources about the service, please visit the Payroll pages.

Physical and Sensory Impairment Specialist Teaching Service

For queries relating to the Physical and Sensory Impairment Specialist Teaching Service, please email educationpsi@essex.gov.uk

Press Team

For support with media related incidents, please email press.desk@essex.gov.uk or call 0333 013 2800.

For urgent out of hours enquiries, please call 07717 867 525.

Safeguarding

For support on safeguarding children, please email jo.barclay@essex.gov.uk

For information and resources relating to the service, please visit the Safeguarding pages.

School Admissions

For queries regarding annual and mid term admissions, please email admissions@essex.gov.uk

For all other information, please visit the School Admissions Team page.

School Closures

To report a school closure please login to the My School page and click 'Report a School Closure'.

For any issues regarding logging in, or to set up an account to the My School page, please email password.eim@essex.gov.uk

School Meals Service

For general queries or to subscribe to the service,please email school.meals@essex.gov.uk

For schools that subscribe to this service, please visit the School Meals Service page.

School Organisation and Pupil Place Planning

For queries relating to the School Organisation and Pupil Place Planning service, please email school.organisation@essex.gov.uk

Alternatively, for further information and resources about the service, please visit the School Organisation and Pupil Place Planning page.

Schools Forum

For queries relating to the Schools Forum, please email yannick.stupples-whyley@essex.gov.uk

For more information and resources about the service, please visit the Schools Forum page.

Schools Recruitment Team

For support and queries regarding recruitment, please email teaching@essex.gov.uk

Alternatively, for further information about the service, please visit the Schools Recruitment Team page.

SEND Information, Advice and Support Service

For information, advice and support to parents, carers, children and young people in relation to special educational needs and disability, please email send.iass@essex.gov.uk

For more information about what is available about the service, please visit the Essex Local Offer website.

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