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Contact Information

Page last updated: 08/10/2019

​Below is a list of different teams within Education at Essex County Council. Click the team name to access the service contact details. A printable version​ of the contact details is available. 
​​​If you cannot find the number you need, please call the Customer Service Centre on 0345 603 7627. Or, for named contacts within the service area, download the Essex Key Contacts List.
If the contact details listed require updating please email


Information, support and guidance for schools in respect of anti-bullying issues.
Paul Dale, Student Behaviour Project Officer
Telephone: 0333 013 6327
Website: Anti-bullying 

Attendance Compliance Team

The Attendance Compliance Team are responsible for undertaking Statutory obligations relating to Penalty Notices and Prosecutions for non-school attendance matters. This may include Education Supervision Orders and School Attendance Order breaches.

Please contact the team if you require advice regarding the issuing of Penalty Notices and/or prosecutions for non-school attendance. Any general enquiries regarding school attendance matters should be directed to the Attendance Specialists in the respective quadrants.


Tel: 03330 322 988

Broadband and Telephony

Enquiries about broadband, telephony, school email and related services.
Tel: 03330 137 084
For support, contact DUCL in the first instance. See the Broadband Contacts page.

Critical Incidents

​Support and guidance for schools dealing with a critical incident.


Telephone: 0333 013 9880

Customer Care

Complaints about children's social care and school related issues.
Tel: 0345 743 0430
For other complaints, please visit the Essex County Council website.

Data Collections

Advice and guidance for schools making statutory data returns to the LA.
Tel: 0333 013 9856

East of England Health Protection Team

If you need information on a serious health protection issue (an infectious disease or illness outbreak) in Essex, contact the Essex Health Protection Team. Guidance on Infection Control in Schools and other Child Care Settings provides guidance on how to manage pupils or staff with the most common conditions.

Tel: 0300 303 8537

Out of hours advice
For health professionals: To contact a public health professional in an emergency out of hours; in the evenings, at weekends or during bank holidays, please phone: 01245 444417

eDBS Service

DBS applications and enquiries.


Tel: 03330 135 890

Website: eDBS Service

Education Access – Children Missing Education and Elective Home Education Team

​The Children Missing Education (CME) and Elective Home Education (EHE) Team forms part of the Education Access Team within Essex County Council. This team is responsible for responding to all referrals where it appears that a child, who is believed to be resident within Essex County Council jurisdiction, is not in receipt of a suitable education, either by attendance at school or otherwise than at a school (includes home education arrangements).

Local authorities have a duty under section 436A of the Education Act 1996 to make arrangements to establish the identities of children in their area who are not registered pupils at a school and are not receiving suitable education otherwise. This duty only relates to children of compulsory school age.


Tel: 03330 322 962

Educational Psychology Service

Every school has a link Educational Psychologist to support the learning, development and wellbeing of children and young people up to the age of 25. The Educational Psychology Service page holds further informationcontact details of the managers within each areas as well as the helpline number for parents.

Education Awards


Educational Visits

Our Educational Visits Support subscription is a fully comprehensive service for learning outside the classroom, assisting schools to plan, develop and manage off-site visits safely including those considered high risk (adventure, residential and overseas).

Tel: 01245 968475

Website: Essex Visits

Employee Wellbeing Service

Professional and confidential counselling for staff:
Tel: 03330 135 859 Option 2

Occupational Health:


Tel: 03330 135 859 Option 2

Website: Employee Wellbeing Service

Essex Legal Services

Legal advice and support for schools (subscription service).
For general enquiries and to find out about subscribing to this service, please contact:
Tel: 0333 013 2305

Essex Local Offer

Information about support services, and local opportunities for children and young people with special educational needs and disabilities (SEND) – find what you need all in one place.


Website: Essex Local Offer

Essex Outdoors

Outdoor learning programmes and environmental education​.
Tel: 0345 200 4220
Website: Essex Outdoors

Essex Virtual School

The role of the Virtual School is to promote the educational achievement of Children in Care through having high aspirations and working to close the attainment gap between those children and their peers. 
Website: Essex Virtual School​ ​​

Essex Youth Service

Service for young people.

Telephone: 03330 322 800

Finance Team

Calculating delegated funding for schools, financial monitoring and support.


Tel: 03330 138 987

Website: Finance Team

Health and Safety

Health and Safety advisory service.


Tel: 0333 013 9818

Website: Health and Safety

To subscribe to the service contact the Health and Safety Team. For Essex Schools Infolink password enquiries for subscribers contact the Essex Schools Infolink Password Team.

Healthy Schools Programme

Our aim is simple: to support schools throughout Essex to improve health and wellbeing for pupils, staff, parents and carers in the wider school community.


Tel: 03330 137 009

Human Resources

HR support for schools provided by Essex Education Services.


Tel: 0333 013 9810

WebsiteHuman Resources​

Infrastructure Delivery

Administer and project manage the spend of capital budgets of infrastructure including schools, highways and waste.

Information Governance

Enquiries about data protection, subject access requests and freedom of information issues.
Tel: 0333 032 2970


Insurance and risk management service for schools.
Tel: 0333 013 9819​
Website: Insurance

Juniper Education

Juniper Education was formerly the EES for Schools division of Essex County Council and provides software, support services and professional services to the education sector. Its software products include Target Tracker, the market-leading pupil assessment and progress tracking tool (currently used in over 1 in 4 English primary schools), and SE+, a school self-evaluation tool. Its support services include HR, Finance, Clerking and Governance, School Library Service and Professional Development services including staff and teacher training. The business is headquartered in Chelmsford, Essex, employs 200 people and its software and services are currently used by circa 4,300 primary and secondary schools.

Tel: 0345 200 8600

NQT Induction

Service to enable schools/Academies to meet their statutory duties for NQT Induction.


Tel: 0333 013 9982

Parking Partnership

The Parking Partnership is a Council-run organisation which brings together all street-based parking services in Essex.

The aim is to administer the parking rules to a fair, proportionate and consistent standard in order to provide a service in a reasonable and responsible way.

The service is a partnership between Essex County Council and 12 Borough/City/District Councils and is run in two areas:

  • the North Essex Parking Partnership (led by Colchester Borough Council)
  • the South Essex Parking Partnership (led by Chelmsford City Council)

Each Partnership is responsible for:

  • its area's on-street Civil Enforcement Officers ("traffic wardens")
  • the enforcement process, together with challenges to, and payments of, parking penalties ("parking fines")
  • the administration of the parking restrictions ("yellow lines") and the management and maintenance of permit schemes


The North Essex Parking Partnership
PO Box 5575
Town Hall
Colchester CO1 9LT
Telephone: 01206 282316

The South Essex Parking Partnership
Chelmsford City Council
Civic Centre
Duke Street
Essex CM1 1JE
Telephone: 01245 606710


Payroll management for schools.
Tel: 0333 013 5888
Website: Oracle Payroll

Press Team (Media Enquiries)

For media support with school related incidents.
Tel: 03330 132 800 (Press Office)
Out of hours urgent enquiries: 07717 867 525

Purchase to Pay Queries

The accounts payable service centre assists schools with payment queries such as payment dates, checking if batches are received and providing bacs numbers.

Tel: 0333 013 5862


Pupil Place Planning team

Responsible for planning and commissioning a sufficient and diverse supply of school places, managing surplus school capacity and supporting school organisation proposals.
Tel: 03330 136 636


Information and support for schools on safeguarding children.


Tel: 0333 013 1078

Website: Safeguarding

School Admissions

​Annual and mid-term admissions enquiries.
Tel: 0345 603 2200

School Closures

​Information on how and when to report temporary school closures to ECC.

Telephone: 03330 139 880

Schools Communication

Responsible for producing Education Essex and reporting Critical Incidents and School Closures. 


Tel: 0333 013 9880 / 07894 963 922​

To subscribe to Education Essex email the team providing your full name, your job title and the school you work for.

For Essex Schools Infolink password enquires contact the Password Team.

School Effectiveness Team (previously Standards and Excellence)

Work in partnership with all Essex schools in the essential task of raising standards and narrowing the achievement gap between different group and individuals.

Schools Forum

Statutory consultative body made up of 26 key partners in the provision of education in Essex.
Tel: 03330 318 464
Website: Schools Forum

School Information Report (SEN)

​Information and resources relating to the School Information Report (SE​N Information Report)​​.
Telephone: 07500 990 356

School Organisation Service

Responsible for planning and commissioning a sufficient and diverse supply of school places, managing surplus school capacity and supporting school organisation proposals.
Tel: 0333 013 1189 / 0333 013 1071

School Meals Support Service

Offering support for all aspects of food provision.
Tel: 0333 013 1240


Schools Recruitment Team

Support to schools in recruitment and retention of high quality and well-trained staff.

Telephone: 03330 139 835

SEND Information, Advice and Support Service

Provides information, advice and support to parents, carers, children and young people in relation to Special Educational Needs and Disability.
Tel: 0333 013 8913
Text: 07860 003010

Specialist Teaching and Preschool Service

Specialist support for a range of SEN categories of need.
Website: Specialist Teaching and Preschool Service for manager contact details.

Statutory Assessment Service


Covering the areas of Braintree, Chelmsford, Halstead and Maldon.

Tel: 03330 139 949

Email for requests for EHCNA -

Email for Annual Review paperwork -


North East

Covering the areas of Colchester and Tendring.

Tel: 03330 137 667

Email for requests for EHCNA -  ​​

Email for Annual Review paperwork -



Covering the areas of Basildon, Billericay, Brentwood, Castle Point, Rochford and Wickford.

Tel: 03330 134 736

Email for requests for EHCNA -

Email for Annual Review paperwork -



Covering the areas of Epping, Harlow and Uttlesford.

Tel: 03330 139 911

Email for requests for EHCNA -

Email for Annual Review paperwork -

Website: Statutory Assessment Service​