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Contact Information

Page last updated: 23/08/2018

​​​​The list below provides contact information for key teams in Essex County Council associated with Education. Click on the team name to access the contact details for the service. A printable version​​​​​​​ of the contact details is also available. 

​​​If you cannot find the number you need, please call the Customer Service Centre on 0345 603 7627, or you can download the Essex Key Contacts Listfor named contacts.

If the contact details listed require updating please email   ​

Alternative Education Commissioning Service

Responsible for commissioning suitable education for pupils who are unable to attend school

Visit: Alternative Education Commissioning Service for contact details for Principal Officers and Caseworkers


Information, support and guidance for schools in respect of anti-bullying issues

Paul Dale, Student Behaviour Project Officer

Telephone: 0333 013 6327

Website: Anti-bullying 

Broadband and Telephony

Enquiries about broadband, telephony, school email and related services.

Tel: 033301 37084

For support, contact DUCL in the first instance. See the Broadband Contacts page.

Critical Incidents

​Support and guidance for schools dealing with a critical incident.


Telephone: 0333 013 9880

Customer Care

Complaints about children's social care and school related issues.

Tel: 0345 743 0430

For other complaints, please visit the Essex County Council website. 

Data Collections

Advice and guidance for schools making statutory data returns to the LA

Tel: 0333 013 9856


eDBS Service

DBS applications and enquiries

Tel: 0333 0135890


Educational Psychology Service

Every school has a link Educational Psychologist to support the learning, development and wellbeing of children and young people up to the age of 25. The Educational Psychology Service page holds further information, contact details of the managers within each areas as well as the helpline number for parents.

Education Transport and Awards

Educational Visits

Tel: 01245 221022​ 

Website: Essex Visits​

EES for Schools

​EES for Schools works on the side of the school to help it deliver excellent learning for all its pupils and provides the following services:
  • China Education Programme
  • Clerking Agency
  • Consultancy
  • Education Finance Support
  • Education HR
  • Governor Services​
  • School Library Service
  • School Effectiveness+
  • Target Tracker
  • Training and Development

Tel: 0345 200 8600

​ ​​

Essex Health Protection Team

If you need information on a serious health protection issue (an infectious disease or illness outbreak) in Essex, contact the Essex Health Protection Team. Guidance on Infection Control in Schools and other Child Care Settings provides guidance on how to manage pupils or staff with the most common conditions.

Tel: 0300 303 8537

Out of hours advice
For health professionals: To contact a public health professional in an emergency out of hours; in the evenings, at weekends or during bank holidays, please phone: 01245 444417

Essex Legal Services

Legal advice and support for schools (subscription service)

Tel: 0333 013 9993

For enquiries about subscribing to this service:  
Tel: 0333 013 9644

ELS General Enquiries
Telephone: 0333 013 2305

Essex Local Offer

Information about support services, and local opportunities for children and young people with special educational needs and disabilities (SEND) – find what you need all in one place.


Website: Essex Local Offer

Essex Outdoors

Outdoor learning programmes and environmental education​

Tel: 0345 200 4220

Website: Essex Outdoors

Essex Schools InfoLink Team (including Password Queries)

Responsible for the management of Essex Schools InfoLink

For queries on specific page content, contact the relevant service directly

Essex Virtual School

Essex Virtual School


Essex Youth Service

Service for young people.

Telephone: 0333 032 2800

Finance Team

Calculating delegated funding for schools, financial monitoring and support


Tel: 0333013 8987

Website: Finance Team

Health and Safety

Health and Safety advisory service


Tel: 0333 013 9818

Website: Health and Safety

To subscribe to the service contact the Health and Safety Team and for Essex Schools Infolink password enquiries for subscribers contact the Essex Schools Infolink Password Team.

Healthy Schools Programme

Our aim is simple: to support schools throughout Essex to improve health and wellbeing for pupils, staff, parents and carers in the wider school community.


Tel: 03330137009

Human Resources

HR support for schools provided by Essex Education Services


Tel: 0333 013 9810

WebsiteHuman Resources​

Infrastructure Delivery

Administer and project manage the spend of capital budgets of infrastructure including schools, highways and waste.

Information Governance

Enquiries about data protection, subject access requests and freedom of information issues

Tel: 0333 032 2970



Insurance and risk management service for schools

Tel: 0333 013 9819​

Website: Insurance

Missing Education and Child Employment Service

School attendance and Child Employment

Tel: 033301 31089


Occupational Health

Employees' Health

Tel: 03330135859 Option 2

Parking Partnership

The Parking Partnership is a Council-run organisation which brings together all street-based parking services in Essex.

The aim is to administer the parking rules to a fair, proportionate and consistent standard in order to provide a service in a reasonable and responsible way.

The service is a partnership between Essex County Council and 12 Borough/City/District Councils and is run in two areas:

  • the North Essex Parking Partnership (led by Colchester Borough Council)
  • the South Essex Parking Partnership (led by Chelmsford City Council)

Each Partnership is responsible for:

  • its area's on-street Civil Enforcement Officers ("traffic wardens")
  • the enforcement process, together with challenges to, and payments of, parking penalties ("parking fines")
  • the administration of the parking restrictions ("yellow lines") and the management and maintenance of permit schemes

The North Essex Parking Partnership
PO Box 5575
Town Hall
Colchester CO1 9LT
Telephone: 01206 282316

The South Essex Parking Partnership
Chelmsford City Council
Civic Centre
Duke Street
Essex CM1 1JE
Telephone: 01245 606710


Payroll management for schools

Tel: 03330 135859

Website: Oracle Payroll

Press Team (Media Enquiries)

For media support with school related incidents

Tel: 033301 32800 (Press Office)

Out of hours urgent enquiries: 07717 867525

Purchase to Pay Queries

Tel: 0333 013 5862

Pupil Place Planning team

Responsible for planning and commissioning a sufficient and diverse supply of school places, managing surplus school capacity and supporting school organisation proposals

Tel: 0333 013 6636

Website: Pupil Place​ and Planning​


Information and support for schools on safeguarding children


Tel: 0333 013 1078

Website: Safeguarding

School Admissions

Annual and mid-term admissions enquiries

Tel: 0345 6032200

School Closures

​Information on how and when to report temporary school closures to ECC.

Telephone: 0333 013 9880

Schools Communication

Responsible for producing Education Essex and reporting Critical Incidents and School Closures 


Tel: 0333 013 9880 / 07894 963922​

To subscribe to Education Essex email the team providing your full name your job title and the school you work for.

For Essex Schools Infolink password enquires contact the Password Team.

School Effectiveness Team (previously Standards and Excellence)

Work in partnership with all Essex schools in the essential task of raising standards and narrowing the achievement gap between different group and individuals.


Schools Forum

Statutory consultative body made up of 26 key partners in the provision of education in Essex 

Tel: 033301 318464

Website: Schools Forum

School Information Report (SEN)

​Information and resources relating to the School Information Report (SE​N Information Report)​​

Telephone: 07500990356

School Organisation Service

Responsible for planning and commissioning a sufficient and diverse supply of school places, managing surplus school capacity and supporting school organisation proposals.

Tel: 0333 013 1189 / 0333 013 1071

School Meals Support Service

Offering support for all aspects of food provision

Tel: 0333 013 1240

Schools Recruitment Team

Support to schools in recruitment and retention of high quality and well trained staff.

Telephone: 033301 39835

SEND Information, Advice and Support Service

Provides information, advice and support to parents, carers, children and young people in relation to Special Educational Needs and Disability.

Telephone: 0333 013 8913

Text: 07860 003010

Specialist Teaching and Preschool Service

Specialist support for a range of SEN categories of need

Website: Specialist Teaching and Preschool Service for manager contact details

Staff Counselling Service

Professional and confidential counselling for staff

Tel: 03330 135859 Option 2


Statutory Assessment Service


Covering the areas of Braintree, Chelmsford, Halstead and Maldon

Tel: 0333 013 9949

Email for requests for EHCNA -

Email for Annual Review paperwork -


North East

Covering the areas of Colchester and Tendring

Tel: 0333 013 7667

Email for requests for EHCNA -  ​​

Email for Annual Review paperwork -


Covering the areas of Basildon, Billericay, Brentwood, Castle Point, Rochford and Wickford

Tel: 0333 013 4736

Email for requests for EHCNA -

Email for Annual Review paperwork -



Covering the areas of Epping, Harlow and Uttlesford

Tel: 0333 013 9911

Email for requests for EHCNA -

Email for Annual Review paperwork -

Website: Statutory Assessment Service​