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Request Support / Report a Concern about a Child

Page last updated: 23/09/2020

If you are concerned that a child or young person is being harmed or neglected, or is at risk of this, you should go to the Essex Effective Support website where you can make a request for support to the Children & Families Hub.


Where a child is at immediate risk of significant harm, call the Children & Families Hub on 0345 603 7627 and ask for the 'Priority Line', or call the Police.

Out of hours (Monday to Thursday 5pm to 9am, Friday and Bank Holidays 4:30pm to 9am): 0345 606 1212 or email:


The Children and Families Hub also offers a consultation line for professionals providing advice and guidance. Call 0345 603 7627 and ask for the 'Consultation Line'.

Request for Information Portal

Enquiries and requests for information from the Children and Families can be made through this online form. This will assist partners who do not have access to secure GCSx email accounts.  

Useful Resources

Essex Effective Support

This website provides access to an online Request for Support portal and the Essex Directory of Services. Guidance and tools to support practitioners in their work with children and families across Levels 1, 2, 3 and 4 of the Windscreen of Need.  

Among the resources available on the website are:

  • The Effective Support for Children and Families in Essex booklet
  • Effective Support Windscreen
  • Essex Early Help Offer / Team Around the Family information
  • Shared Family Assessment
  • Children and Families Hub Partner Process Map