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Contact Information

Page last updated: 24/01/2018

Contact information for key teams in Essex County Council can be found below. Click on the team name to access contact details for the service. A printable version​​​ of these contact details is now available.  

Essex County Council Contact Information

Alternative Education Commissioning Service

Responsible for commissioning suitable education for pupils who are unable to attend school

Visit: Alternative Education Commissioning Service for contact details for Principal Officers and Caseworkers


Information, support and guidance for schools in respect of anti-bullying issues

Julie Keating Principal Officer (Anti-bullying and BAPS)
Telephone: 03330131160

Visit: Anti-bullying 

Broadband and Telephony

Enquiries about broadband, telephony, school email and related services.

Tel: 033301 37084

For support, contact DUCL in the first instance. See the Broadband Contacts page.

Critical Incidents

Support and guidance for schools dealing with a critical incident.

Telephone: 01245 434745

Infolink Page: Critical Incidents

Customer Care

Complaints about children's social care and school related issues.

Tel: 0345 743 0430

Data Collections

Advice and guidance for schools making statutory data returns to the LA

Tel: 0333 013 9856

eDBS Service

DBS applications and enquiries

Tel: 0333 0135890


Educational Psychology Service

Every school has a link Educational Psychologist to support the learning, development and wellbeing of children and young people up to the age of 25. The Educational Psychology Service page holds further information, contact details of the managers within each areas as well as the helpline number for parents.

Education Transport and Awards

Assessments for home to school transport, free school meals and other support

Tel: 0345 6032200

For other contact information including Urgent SEN Transport, Student Behaviour Issues & Performance Issues please see the Education Transport and Awards contact page.

Educational Visits

Tel: 01245 221022​ 


EES for Schools

EES for Schools works on the side of the school to help it deliver excellent learning for all its pupils and provides the following services:
  • ​Academy Conversion
  • China Education Programme
  • Clerking Agency
  • Consultancy
  • Education Finance Support
  • Education HR
  • Essex Teacher Training
  • Governor Services
  • Newly Qualified Teachers
  • School Library Service
  • School Effectiveness+
  • School Recruitment
  • Target Tracker
  • Training and Development

0345 200 8600
​ ​​

Essex Health Protection Team

If you need information on a serious health protection issue (an infectious disease or illness outbreak) in Essex, contact the Essex Health Protection Team. Guidance on Infection Control in Schools and other Child Care Settings provides guidance on how to manage pupils or staff with the most common conditions.

Tel: 0345 155 0069

Out of hours advice
For health professionals: To contact a public health professional in an emergency out of hours; in the evenings, at weekends or during bank holidays, please phone: 01245 444417

Essex Legal Services

Legal advice and support for schools (subscription service)

Visit: ELS

Tel: 0333 013 9993

For enquiries about subscribing to this service:  
Tel: 0333 013 9715

ELS General Enquiries
Telephone: 0333 013 2305

Essex Outdoors

Outdoor learning programmes and environmental education​

Tel: 0345 200 4220


Essex Schools InfoLink Team

Responsible for the management of Essex Schools InfoLink

For Password and Login assistance see Password Team,
For content queries contact the relevant service directly

Essex Virtual School

Essex Virtual School

Tel: 03330 131213

Essex Youth Service

Service for vulnerable young people.

Telephone: 033301 38970
Infolink Page: Essex Youth Service

Ethnic Minority and Traveller Achievement

Information and guidance regarding pupils with English as an additional language, Traveller pupils, equality matters and prejudice related incidents.
Telephone: 07785 722428

Finance Team

Calculating delegated funding for schools, financial monitoring and support
Tel: 0333013 8987


Visit: Finance Team

Health and Safety

Health and Safety advisory service

Tel: 0333 013 9818


Visit: Health and Safety

To subscribe to the service contact the Health and Safety Team and for Essex Schools Infolink password enquiries for subscribers contact the Password Team.

Healthy Schools Programme

Our aim is simple: to support schools throughout Essex to improve health and wellbeing for pupils, staff, parents and carers in the wider school community.

Tel: 03330137009


Human Resources

HR support for schools provided by Essex Education Services

Tel: 0333 013 9810


Visit:Human Resources​

To subscribe to the service contact the Human Resources Team and for Essex Schools Infolink password enquiries for subscribers contact the Password Team.

Infrastructure Delivery

Administer and project manage the spend of capital budgets of infrastructure including schools, highways and waste.

Telephone: 033301 31861 or 033301 31868

Information Governance

Enquiries about data protection, subject access requests and freedom of information issues

Tel: 01245 435904


Insurance and risk management service for schools

Tel: 0333 013 9819​

Visit: Insurance
For Risk Management Enquiries email:

National Curriculum Moderation Team

Responsible for implementing statutory duties including moderating teacher assessment judgments and the implementation of national tests

Missing Education and Child Employment Service

School attendance and Child Employment

Tel: 033301 31089


Occupational Health

Employees' Health

Tel: 03330135859 Option 2

Password Team (Essex Schools Infolink)

Responsible for administering new user accounts for the secure area and support with log in enquiries

Visit the secure login area to download a nomination form to request a user name and password.


Payroll management for schools

Tel: 03330 135859


Press Team (Media Enquiries)

For media support with school related incidents

Tel: 033301 32800 (Press Office)

Out of hours urgent enquiries: 07717 867525

Purchase to Pay Queries

Pupil Place Planning team

Responsible for planning and commissioning a sufficient and diverse supply of school places, managing surplus school capacity and supporting school organisation proposals

Tel: 0333301 31140

Visit: Pupil Place​ and Planning​


Information and support for schools on safeguarding children

Tel: 0333 013 1078


Visit: Safeguarding

School Admissions

Annual and mid-term admissions enquiries

Tel: 0345 6032200

School Closures

Information on how and when to report temporary school closures to ECC.

Telephone: 01245 434745

Schools Communication

Responsible for producing Education Essex and reporting Critical Incidents and School Closures 

Tel: 01245 434745 / 
07894 963922​


To subscribe to Education Essex email the team providing your full name your job title and the school you work for.

For Essex Schools Infolink password enquires contact the Password Team.

Schools Forum

Statutory consultative body made up of 26 key partners in the provision of education in Essex 

Tel: 033301 318464

School Offer (SEN Information Report)

Information and resources relating to the School Offer (SE​N Information Report)​​

Telephone: 07500990356

School Organisation

Responsible for planning and commissioning a sufficient and diverse supply of school places, managing surplus school capacity and supporting school organisation proposals.

Tel: 033301 37966

School Meals Support Service

Offering support for all aspects of food provision

Tel: 01245 356218

Schools Recruitment Team

Support to schools in recruitment and retention of high quality and well trained staff.

Telephone: 033301 39835

SEND Information, Advice and Support Service

Supporting parents and carers of children and young people with special educational needs and disabilities

Telephone: 0333 013 8913

Visit SEND Information, Advice and Support Service​ for further information about the service.

SENCO Bulletin Team

Responsible for producing the weekly roundup of news, meeting, events and guidance from the Special Educational Needs and Additional Educational Needs services.

Specialist Teaching and Preschool Service

Specialist support for a range of SEN categories of need

Visit Specialist Teaching and Preschool Service for manager contact details

Staff Counselling Service

Professional and confidential counselling for staff

Tel: 03330 135859 Option 2


Standards & Excellence Service

Work in partnership with all Essex schools in the essential task of raising standards and narrowing the achievement gap between different group and individuals.