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Staff Counselling

Page last updated: 04/02/2020

​At times, some people find themselves in a crisis and require quick support. Counselling is a type of talking therapy that allows a person to talk about their problems and feelings in a confidential and safe environment.

Counselling can be useful for anyone who wants to explore the way they're thinking or feeling, as well as anyone experiencing a problem or issue they are keen to resolve. 

Our counselling service is comprised of a dedicated team of Counsellors who are registered with the British Association of Counselling Pracitioners (BACP) and fully qualified, experienced practitioners using a variety of counselling models and theoretical models including Person Centred, Integrative, Cognitive Behavioural Therapy; and Solution Focused Brief Therapy.
We offer short term counselling comprising of:
  • up to six counselling sessions, 50 minutes in duration
  • available through a variety of mediums including face to face, telephone, or Skype appointments
  • Our services is available Monday to Friday 9am to 8pm and Saturday 9 to 12am.
We have dedicated counselling rooms away from your workplace in a confidential environment across the county of Essex. Whatever is discussed will remain confidential, subject to legal requirements which will be explained to you in the initial session. Please refer to our confidentiality leaflet for more information.

Counselling is availbale for anyone who is not currently undertaking counselling via the G.P. There are times when longer term counselling may be more beneficial, in this instance, we would advise you contact your G.P. for further support.

Counselling needs to be undertaken voluntarily. ​
Common subjects that can be addressed within counselling include, but not exhausted to, the following:
  • Addictions
  • Bereavement
  • Bullying
  • Illness
  • Mental Health Issues
  • Relationships
  • Trauma
Take a look at the counselling factsheet​ for further information.


The Counsellors adhere to the British Association for Counselling and Psychotherapy Ethical Framework for Good Practice in Counselling and Psychotherapy. The Counselling Service will not pass on personal information about clients or what is discussed in Counselling sessions to anyone outside the Wellbeing Service, subject to the following exceptions:

  • ​Where the staff member has the signed consent of the client to disclose the information

  • Where the staff member would be liable to civil or criminal court procedure if the information was not disclosed

  • Where the staff member believes the client or third party is in serious danger e.g. child protection issues

To fin​d out more, take a look at the Confidentiality Guide​. ​

How do I make a referral for counselling?

To access our counselling service a line management referral will be required.  Please complete  a referral form Counselling referral Form and email it to us on or contact us on 0333 013 5888, Option 1.

Confidentiality remains our priority and, therefore, at no time during the referral process will anyone be asked to share the reason for the employee referral.​

Pre-Counselling Telephone Assessment

Once your referral has been received, a member of our dedicated team will provide you with a unique pin number and arrange for you to have a 30 minute telephone assessment with one of our qualified counsellors

One of our counsellors will contact you for your pre-booked 30 minute telephone assessment.  This assessment enables us to build a picture of the problems you wish to address and what you would like to achieve to ensure counselling is the right form of support required.

The Counsellor will ask certain questions about you and your life including:

  • ​Why you are seeking counselling support?

  • Your personal history and current situation

  • Your current symptoms​

Dedicated Support Team

We have a dedicated support team responding to our counselling phone line and on-line referrals.  This team are members of the Wellbeing Service who have been fully trained in how to deal with counselling referrals in a professional, sensitive manner. 

By having a dedicated team we are able to ensure that all phone calls to the counselling service are answered between the hours of 08:30 and 4:30pm Monday to Friday.  This means we will always be available to our clients even when our counsellors may be busy in clinics.

Confidentiality remains of the upmost important to our service and, therefore, our support team will not at any stage request details or reasons for the referral being made.  This will only ever be discussed with a fully qualified counsellor.​

Management Support Sessions

There are times when being a line manager requires you to deal with difficult situations.  We can provide a one off support session to Line Managers providing you with emotional and practical support when dealing with employees in their team experiencing stress, anxiety, depression, or other mental health issues. ​