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COVID19 - Coronavirus Update

Page last updated: 15/01/2021

​​​​​​​​​​​​​​​​Before making contact, please read all available links and guidance on:

If your question(s) isn't answered on any of the above, email

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​If you need to speak to the DfE direct, use the contact details below: 

​(Opening hours 8am to 6pm, Monday to Friday) 

​Please note: If you work in a school, you will need your unique reference number (URN or UKPRN) available when calling the helpline. 

Reporting a confirmed case

If you have a confirmed case in your school, you must notify:

When notifying the Schools Communication Team, please use the following form:
More information on responding to a case of covid19 can be found below:

​​​Frequently Asked Questions

The documents below will be updated as and when new queries arise.

Templates and Risk Assessments

Templates for you to use if you have a confirmed case of COVID19 within your setting​

Mental Health and Wellbeing

Support and advice for staff, students and families

Public Health and DfE Guidance


Guidance, information and resources on various aspects of schooling and more during the coronavirus outbreak

​Remote Learning and Resources

Guidance, support and resources for remote learning for schools, students and families

Safeguarding and SEN

​Information and resources to help ensure the safety and protection all students, as well as support for vulnerable children and children with SEND 

Archived Guidance and Resources

To view previous guidance and resources shared with schools, visit the Covid - Archived Resources​ page.