Before making contact, please read all available links and guidance on:
If your question(s) isn't answered on any of the above, email firstname.lastname@example.org
If you need to speak to the DfE direct, use the contact details below:
(Opening hours 8am to 6pm, Monday to Friday)
Please note: If you work in a school, you will need your unique reference number (URN or UKPRN) available when calling the helpline.
Reporting a confirmed case
If you have a confirmed case in your school, you must notify:
When notifying the Schools Communication Team, please use the following form:
More information on responding to a case of covid19 can be found below:
Frequently Asked Questions
The documents below will be updated as and when new queries arise.
Templates for you to use if you have a confirmed case of COVID19 within your setting
Risk assessments to use in school.:
Public Health and DfE Guidance
Mental Health and Wellbeing
Support and advice for staff:
National and local research findings are indicating that social, emotional and mental health needs continue to be a priority and concern. There are four themes that we have prioritised:
- Essex's social, emotional and mental health pillars of support
- Disordered eating
- Self-injury (self-harm)
- Loneliness and isolation
Posters to support staff with these priority themes:
Other useful documents:
Supporting Children, Young People and Families Wellbeing
Please share these links with your families to provide them with some helpful advice and information to support their emotional wellbeing and mental health.
The Essex Wellbeing Service will be providing navigators to help you find the right support for pupil's and their families. This is an early intervention offer to support you in addition meet the increase in demand in addition to what you are able to offer as a school/setting.
- To access the Essex Wellbeing Service navigators, phone this number: 0300 303 9988
- Families can use this directly, or request support from school/setting staff.
- Essex Wellbeing Service promotional materials and contact details:
The Essential Living Fund is available for families who need emergency help with heating, water, food, bills and other essential household items. Families can call 0300 7900 124 (8:45am-5:00pm)
Useful links and documents:
For Children and Young People:
New Instagram for the Emotional Wellbeing and Mental Health Service (EWMHS):
Supporting Social, Emotional and Mental Health - Recovery & Return to Educational Settings
Part 1 - July 2020
- Training Powerpoints with audio
Part 2 - November 2020
Part 3 - February 2021
Recovery and Return to Educational Settings suite of resources has two further webinars for families:
Recovery and Return Feedback Survey
Please provide us with your feedback about the Recovery and Returning to Educational Settings suite of resources by completing the online form.
Guidance, information and resources on various aspects of schooling and more during the coronavirus outbreak
Remote Learning and Resources
Guidance, support and resources for remote learning for schools, students and families
Safeguarding and SEN
Information and resources to help ensure the safety and protection all students, as well as support for vulnerable children and children with SEND
Archived Guidance and Resources