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COVID19 - Coronavirus Update

Page last updated: 12/08/2020

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Please ensure you read all available links and guidance on this page, and those available on the DfE / Public Health and Essex County Council websites before making contact. Should your question(s) still not be answered, then please email​. Alternatively, if you need to speak to the DfE directly then use the following contact details:

  • Telephone Number - 0800 046 8687
  • Email -
  • (Opening hours 8am to 6pm, Monday to Friday)
  • ​Please note: If you work in a school, please have your unique reference number (URN or UKPRN) available when calling the helpline.

​​​This page will be updated daily with the most recent communications sent from Clare Kershaw, Director of Education - see below. 

Different sets of Frequently Asked Questions have been put together which again, will be updated as and when new queries arise:

If you need to report a school closure, please log this (for every day you are closing) via the My School Page in the usual way. Further information can be found on the School Closures page. ​

There are a number of documents and resources also available for you:

Re-opening - guidance, information and resources to support preparations to reopen

Governors - information and guidance for governing bodies during the coronavirus outbreak

HR - ​guidance and resources for managing your workforce
Medical - ​supporting students with medical needs through closures
Mental Health and Wellbeing - ​support and advice for staff, students and families
Overarching - guidance, information and resources on various aspects of schooling and more during the coronavirus outbreak
Parent Information - information for parents and templates for you to use to communicate with them if needed
​Remote Learning - guidance, support and resources for remote learning for schools, students and families


Safeguarding and SEN - ​information and resources to help ensure the safety and protection all students, as well as support for vulnerable children and children with SEND 

Any documents referred to in the below statements, can be found above in the list of resources.​

Latest email update from Clare Kershaw - Wednesday 12 August 2020

Latest DfE and ECC Guidance Update​s​ - 8 August 2020

Dear Colleague, 

I am mindful that I said I would only send one communication a week during the summer holiday period, but given the upcoming results days and the associated media attention I wanted to share some information that I hope secondary and college colleagues will find helpful.

Please see below supporting documents regarding the examination re-sits and appeals processes and also below, link to the updated DFE guidance.

Responsibility for autumn exams

The DfE guidance for schools and colleges on who should enter students for autumn exams.  I would draw your attention to the explanation around the support DfE is giving for sites, invigilators and exam fees:  “The Department for Education (DfE) Exam Support Service will launch at the beginning of the autumn term and will help schools and colleges to book sites and invigilators where required. Schools and colleges will also be able to claim funding through the service if their autumn fees exceed any fee savings that awarding organisations are returning to them, following cancellation of summer exams. We expect schools and colleges to pay fees for all students who were due to sit exams in the summer, rather than passing the cost on to students or their families."

I hope the A Level results day runs smoothly, and you enjoy the weekend.