Essex Schools Broadband provides services to the majority of Essex Schools. It is designed to be a one stop shop to provide a fully managed service that is fast, reliable and ensures the safety of your pupils online.
Essex County Council recognise that as schools become Academies they usually join a Multi-Academy Trust which brings new requirements from their network and IT suppliers. The Schools Broadband team have been working with DUCL and some MATs to design a service to address these new requirements.
We are aware that MATs often centralise some services such as IT with a single supplier or one school within the MAT. DUCL are launching a new Online Customer portal that allows schools to log, edit and review Incidents and Service Requests that have been logged with the DUCL service desk. In designing this portal DUCL have included a feature for MATs to be able to view records for all of their schools under a single login.