A variety of services are able to provide support to your school to manage a critical incident or emergency, including in the event of severe weather and floods.
Emergencies and critical incidents, although infrequent, can cause disruption to the school day and require immediate action. Contacting the Schools Communication team when an incident takes place will allow necessary support services to be triggered so that you are able to operate your School Emergency Management Plan knowing help is on the way.
Should your school need to temporarily close, whether this be down to an emergency situation or severe weather, a simple system has been put in place to report a school closure.
To ensure we can continuously provide effective and efficient support, meeting all needs, if your school has ever required support due to an incident, we would be grateful if you complete the Feedback Form.
How will we support you?
The Schools Communication team are the first point of contact to request critical incident support and will contact all services required immediately after receiving notification to ensure support is arranged. They will also collect and log closure notification in situations of closures due to weather, site issues or industrial action.
The Schools Communication team offer:
- Confidentiality, quick response and regular updates as required
- Tailored approach considering the support needs of the incident
- Point of communication to access support services
The team received recognition from Essex County Council for their role in coordinating support to schools impacted by flooding in December 2013 and also from the Department of Education for providing 97% closure data for Essex as a result of industrial action in October 2013. Recently the team assisted Schools and Essex County Council in preparations for hosting the Tour de France (July 2014).
What is a critical incident?
- An incident has taken place which involves emergency services
- A pupil or member of staff has died or suffered a serious injury
- A natural disaster or severe damage to the school building has occurred
- An incident which has generated high media interest, or increase in absence e.g. infectious disease
- A serious safeguarding incident relating to a pupil e.g. abuse, abduction
How do I report a critical incident or emergency?
In the event of an emergency or critical incident use the contact details below:
Schools Communication: 01245 434745
Out of hours (including weekends): 07717 867525
See related documents:
What to do if / Where can I find information...
Emergency Management Plan / Template
Schools are responsible for putting together their own emergency management plan, however guidance can be found on the DfE website, as well as short guidance documents provided by Essex County Council.
Contact details for teams within Essex County Council can also be found on the Contact Information page under News and Information. The Department for Education website also provides information for schools.
What do I do if there is a bomb scare or terror attack?
A black widow/false widow spider is found on the school premises?
With guidance from the Health and
Safety department, it is advised that if only one spider is found, a member of
staff is to exterminate it. However if there is more than one, then the pest
control team should be contacted to attend the school and remove them.
What to do if the school needs to be closed?
Schools are required to use the
school closure notification process which can be done via the My School page on Essex
Schools Infolink. Any member of staff with a username and password for this
area of the site is able to use the notification process. However it is advised
that schools set up a Business Continuity process so that only one member of
staff does this, e.g. headteacher – deputy – senior member of staff.
Further information can be found on the School Closures page.
Can schools shut for compassionate reasons, e.g. funerals?
Reasons for shutting the school are
down to the Headteacher’s decision. However it is asked that again, the school
closure notification system is used and that the Standards and Excellence
Commissioner for your school is made aware.
What to do if there are site issues?
Boiler issues – Health and Safety have advised that the minimum
temperature must be 16 degrees C for staff and 18 degrees C for vulnerable
groups such as children. If schools wish to stay open, staff may wish to modify
activities to work around the lack of hot water – e.g. cooking.
No water – consider back up plans such as an alternative
systems/equipment and how long would these last for. Contact the utilities
company and take into consideration whether children should be sent home.
Potential gas leak – Schools should get this checked as soon as possible in
order to decide what action is needed.
Flooding - Advice for Employees impacted by Flood
If your school buys in to the
Health and Safety Service, you are able to contact the team on 033 013 9818 for
further information and guidance on what to do if your school comes across any
site issues such as the above.
Parents are threatening to go to the media, or have used social media to complain?
If this issue arises within the
school, it is advised that you contact the Press Office team on 0333013 2800.
Or in ‘out of office hours’ situations use 07717867525.
Weather related concerns
Reporting Infectious Illnesses
Public Health England publish a Guidance on infection control in schools and other childcare settings. This gives simple advise such as how long pupils should be kept away from school with different infectious illnesses (page 5 to 8), when to contact the local Health Protection Team (HPT) at Public Health England (PHE) and gives guidance on basic good hygiene practices.
Following the guidance should lead schools to make a wise decision. If schools are in any doubt they should contact their local HPT on 0303 444 6690 or 03451 550068.